Walgreens

Celena Williams a month ago

As a healthcare professional, I was truly impressed by the kindness, professionalism, and attentiveness I received at the Lynnhaven location. The pharmacist made me feel heard, valued, and genuinely cared for during the entire process. It was such a refreshing experience, and I’m so grateful for the compassion and help I received. Pharmacy staff deserve far more kindness, patience, and appreciation from the public for the hard work and care they provide every single day.

Kara Kelton 8 months ago

No accountability. We made an appointment for vaccines- checked in per the posted signs and waited to be called. We waited for an hour. The staff said it’s not their fault because we didn’t stand in the pharmacy line- but in their chairs. However the sign in front of the pharmacy says to use the QR to check in and then wait to be called. 1 hour. We waited one hour. With small kids. And no “oh we’re so sorry” no accountability at all. Just that I should have stood in the pharmacy line and ignored the 2 separate signs they have out. Then once it was sorted- it was still 20 min before we were taken care of.

xxGypsyxx 2 years ago

Our prescriptions were transferred here after Rite Aid closed, so we understood that they had just absorbed a lot of additional prescriptions, they would be overwhelmed for a while, & that it would take some time for them to catch up. We called to request refills but I was placed on hold for over 20 minutes each time, & hung up on multiple times. We both take medication that could potentially cause serious health problems, including loss of life, if we miss a dose, so we decided to visit in person instead. We started this process 10 days before our medications were due, & we were very patient & understanding, & told them that we understood, thanked them for their time & assistance, & requested our medications a week before they were due so we wouldn’t have to miss any doses, & so that all of our medications would be filled & ready on the same day. My medications are now 3 days overdue & we have been in there 6 separate & different times (SIX!!!!!!) to pick up my medication despite receiving text notifications that they were ready, & the following picture is what the line looked like every single time we were forced to come in. We waited over an hour with more than 10-12 people in front of us in the line every time. This is beyond ridiculous. Many wasted hours of our life that we’ll never get back. But what has us the most frustrated and upset is that they outright LIED TO OUR FACE that they “couldn’t fill them until after they were due and the prescription was active”. We’ve never had a problem with that before, our previous pharmacy used to do it, & I used to be a Nurse (before my illness), so I know for a fact that it was an outright lie. Furthermore, my Husband’s medication is due in two days and he asked what he needs to do to make sure that his will be ready. To further prove the fact that what she just said was, in fact, A LIE, the Pharmacist told him that she’ll “order it today so that it’ll be there & ready for pick up on Monday”. It’s the very same prescription that she just told him that they couldn’t order in advance for me b/c they “can’t order it until after it’s due and the prescription is “active””. WE WASTED OVER AN HOUR WAITING IN THIS LINE every single time on each of the SIX DIFFERENT TIMES we came in TRYING TO FILL THE SAME PRESCRIPTION, ONLY TO BE OUTRIGHT LIED TO!!!!!! I AM DONE WITH THIS PHARMACY!!! I have sent a copy of this review to the Walgreens corporate office, & we will be transferring our medications!!! We were understanding the first time we tried to have our medication filled after our records were transferred to this Walgreens upon Rite-Aid’s closure. We started out 10 days in advance of our medication running out so we could have it refilled in time. We *FINALLY* picked it up today, 5 days late. I have now gone 5 days without my medication, which could’ve caused very serious physical injury to my health, & could’ve even been potentially fatal. My sweet Husband has been through h3ll standing in line to get my medication filled, (both in physical and in emotional stress & aggravation). But the most egregious part of the whole process was being lied to straight to our faces (which I was immediately aware was a deliberate lie, as a former Nurse, but they also betrayed their own lie by offering to do what they just told us they legally couldn’t do). I have emailed Walgreens corporate offices, so we’ll see what happens. Regardless, we’ll be finding a new pharmacy before our next refill is due. There is just no excuse for this.

tay harris-smith 4 months ago

Time to call corporate why do you make the door dasher stand in line and no one even helps people and I hear customers complaining that the line is like that every day you just have people standing at the counter for five minutes straight and nobody is even helping them do not get your prescriptions from this place, they don’t care about their ratings. Why would I stand in line and you’re not even helping people?

SolutionsInPrayer 2 6 months ago

I visited this store the day after Christmas 2025 to buy some pre-biotic that I had previously ordered online and picked up in person from this store. Could not find the product on the shelf but the online database stated product was in stock and available. The front end cashier, David attempted to assist but he couldn’t find the item either, so I asked to speak with a manager. David said okay, went to the manager (Rayna) office and she told David, “I’m too busy right now, tell her it’s out of stock”…I told David to go get your manager and tell her a customer needs assistance. This woman came out of the office raising hell because I needed a prebiotic to help with my health! She was extremely rude, careless and had two younger girls come out the office with her wearing scrubs! Screaming about leaving her “till” to speak with customers….Don’t think they were employees because after finding the product that Rayna said was in isle 14, on the shelf! and In stock, these same two girls where waiting outside the store. Store was closing in 20 mins. I’m praying Rayna finds a job that gives her joy and not grief…It’s showing in a very ugly way!