Walgreens

Cassandra Balderas 3 months ago

During my visit to pick up my order, one of my custom posters was incorrectly marked as “picked up” and was ultimately confirmed by staff to have been sold to another customer. This was not a generic item, it was a custom print containing my client’s first and last name. This raises a significant concern regarding order verification and customer privacy. Walgreens requires identifying information such as phone numbers and designated pickup authorization. Despite this, my order was released to someone else without proper validation. As a small business owner, this is extremely alarming. I regularly print materials not only with client names, but also personal images of families and children. If staff are not properly verifying orders, this creates a serious risk that private customer materials could be accessed or taken by the wrong individuals. In addition to this issue, the service I received in-store was unacceptable. I was abandoned mid-interaction by an associate who left to work the register. I waited 5 to 7 minutes with no assistance before having to request help again. The manager on duty did not verify my order information and searched incorrectly. No apology, urgency, or clear resolution was offered. A reprint was not handled professionally, and no timeframe was provided. Due to repeated issues at this location, I ultimately canceled my remaining purchases and left. I also want to note that since September 2025 alone, I have spent nearly $1,000 on photo orders with Walgreens, not including additional in-store purchases during my visits. I have consistently chosen Walgreens for convenience and promotions, but this experience and the pattern of poor service at this location has made it clear that my business is not valued. I do want to acknowledge that the cashier at the front register was professional and helpful. He provided me with corporate contact information and details for reaching a store manager, which I appreciated. At this point, I am requesting a clear explanation of how my order was released to the wrong individual. I am also requesting confirmation of what verification procedures are in place and how they will be enforced moving forward. I would like assurance that customer privacy and sensitive materials will be properly protected. I am requesting a follow-up from store or district management regarding corrective action. I have already contacted corporate support to report this issue, but given the seriousness, particularly the privacy implications, I expect a thorough response. Until this is addressed, I will not be returning to this location or continuing to invest in services that do not demonstrate basic accountability or customer care.

Sophia Hipolito 7 months ago

This pharmacy is normally really good but lately we have been having issues with them not ordering meds in time. They seem to never have anything on time. I get it, it's the holidays but I ordered my refill last week on Thursday with the pharmacist Jeremy and he told me that tey didn't have an update for my medication and to contact my Dr to have them send in a new prescription. So I hounded my Drs office to make sure that they put in the prescription then called the pharmacy back, they tell me it's not there so I call my Drs office again, they ensure me that they put it in so I call the pharmacy back and this time its a lady pharmacist and she tells me that it's there and that they are out of stock so they had to order it and that it would be ready Saturday so I go all the way to the pharmacy on Saturday and the pharmacist tells me they don't have it and that they need to order it again and would be ready for Monday today at 2 pm. I get there at 730, wait in the line for 25 minutes for them to tell me they don't have it again and they will need to order it once again and that it will be here on Wednesday. So not only did I hound my Drs office to make sure they sent it in like the pharmacist asked but I also wasted gas twice and I'm supposed to take this medication every Monday because I'm diabetic and this was why I ordered it last week in advance so there would be no reason for them to not have it in the first place. The pharmacist lady looks at me with a straight face like it's not their fault and like I didn't order it last week. This is not the first time they said they had my medication and not have it and I would have to come back another day. They never call or message me to let me know when I have prescriptions ready and they don't call to let me know that they don't have meds in. I never complain but this is very frustrating now as I need these meds.

Mrs Garcia 2 months ago

It’s good location from the hospital but doesn’t have the same things that you can find at CVS like some clothing options tights or T-shirts. I was trying to avoid Walmart.

Marisela Martinez 2 months ago

I called the pharmacy 5/5 9:28am. I asked the female if there was any way I could pick up a prescription early she said no we don’t give out times and we are working as fast as we can ! Super rude for a simple question.

Angelica Mora 7 months ago

I arrived at the pharmacy around 7:30 pm. Initially, a kind young woman helped me and told me to register on the screen. After she gave me part of the medication, a very rude pharmacist assisted me. She just repeated what the medicine packaging said about how to take the medication and showed no empathy whatsoever. Not only do you have to deal with your health situation, but also with people like her. I consoled myself by thinking that she probably had a bad day, just like I did with my husband's surgery. The stars are for the young woman.